We require a non-refundable deposit of ½ the amount of all orders of $50 or more on all products. The deposit is required at time of booking. It secures your specified date and time for your order. The deposit will be subtracted from the final total on the day of pickup or delivery.
In the unlikely event that you are not happy with your Taysty Treats dessert, please let us know about the problem within 48 hours. Full or partial refunds and store credit are decided on a case-by-case basis. Our mission is to always provide the best tasting, and the freshest bakery items. If we have made a genuine mistake (the product was not made correctly), we will certainly make it right. We are not able to offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture did not specifically meet a personal preference.
If something has gone wrong, please let us know right away!
You can always contact us for any return question at firstname.lastname@example.org.
Please note that we are unable to cancel orders with less than 48 hours notice. All orders cancelled outside of this time period will not be subject to a refund and/or store credit. As stated above (Deposit Policy), all deposits are non-refundable.
COVID-19 CANCELLATIONS: For orders placed after April 1, 2020, we are not able to offer refunds for events cancelled due to COVID-19. However, we are happy to offer you store credit for a future purchase. We can also work with you to move your order to a different date if possible. If your event has been affected by COVID-19, please email us at email@example.com..